PLEASE REMEMBER, PLANTS ARE LIVING THINGS AND NEED TO BE TREATED AS SUCH.
Living Things Policy:
Returns must be accompanied by a receipt and by the original plant.
Sales of annuals are final.
Sales of plants that were purchased at a discounted price are final.
Perennials, trees, and shrubs are guaranteed for a total of six months after their purchase date. During the first three months, Bayberry will claim 100% responsibility for your plants, provided they have been given proper care*. After the first three months, Bayberry will refund 50% of the original purchase price for another three months. We cannot guarantee perennials, trees, and shrubs purchased after November 1.
Bayberry Gardens does not grant or issue exchange, refund or replacement of plants that are damaged due to poor plant maintenance*. This can include: watering too much/too little, no drainage in the pot, incorrect light for the selected plant, too much/too little fertilizer, leaving the plant in standing water, leaving the plant under or near a radiator, heat vent, or AC ducts. Bayberry is also not responsible for plants that are damaged by extreme natural conditions. Please note, we do not offer a guarantee on perennials, trees, and shrubs that are purchased at a discounted price or that have been planted in containers, raised beds, or without proper soil amendments.
*Typical maintenance for trees, shrubs, perennials and other plant material include watering, fertilizing, controlling for any insects and/or diseases, pruning, and more. Because every plant has its own needs and all planting environments differ, please ask if you are in need of advice. We are happy to help you keep your plants alive and thriving.
All returns must be accompanied by a receipt.
For your money back, merchandise must be returned with its receipt and in its original condition within 30 days of purchase. A store credit will be issued for items returned after 30 days.
Sale items may not be returned or exchanged.
If you believe your merchandise is defected in any way, we will replace the merchandise or refund your original form of payment.